Making a complaint…
If you are unhappy with any aspect of our services, you can raise a complaint in the following ways:
In person
By phone
In writing (letter or email)
Through a representative or advocate
We treat all complaints seriously, confidentially, and without fear of reprisal. Complaints will be acknowledged within three working days, and we aim to provide a full response within 28 working days.
What Happens Next?
We will acknowledge your complaint and confirm our understanding of your concerns.
An investigation will be carried out by a member of the management team.
You will receive a response detailing the findings and any actions taken.
If you are dissatisfied with the outcome, you have the right to escalate your complaint to external bodies such as the Local Government and Social Care Ombudsman or the Care Quality Commission (CQC).
Click here for the link to the CQC website.
Suggestions and Compliments
We also encourage suggestions for service improvements and welcome compliments when our staff provide excellent care. You can submit these in writing, in person, or via suggestion boxes located in our office.
Accessibility
We ensure that our complaints, suggestions, and compliments process is accessible to all, including those with disabilities or language barriers. Alternative formats or support are available upon request.
For our full policy and procedure, please contact us at:
Vast Healthcare Limited
Office 21, First Floor, Tradforce Building,
Cornwall Place,
Bradford
BD8 7JT
Phone: 01274 296929
Email: office@vasthealthcarelimited.co.uk
We value your feedback and use it to enhance the quality of our care and services.